Privacy Policy
Last updated: December 19, 2024
1. Information We Collect
We collect information you provide directly, including:
- Account Information: Name, email address, and password
- Business Information: Business name, industry, offers, and target audience
- Instagram Data: Instagram username, profile info, and DM conversations (with your authorization)
- Knowledge Base: Content you provide to train your AI assistant
- Payment Information: Processed securely through our payment provider (Whop)
2. How We Use Your Information
- To provide and maintain our AI DM automation Service
- To train your personalized AI assistant based on your knowledge base
- To respond to Instagram DMs on your behalf
- To send you important updates about your account and Service
- To improve our Service and develop new features
- To comply with legal obligations
3. Instagram Data Handling
When you connect your Instagram account, we access:
- Your Instagram Business account profile information
- Direct Messages received by your account
- The ability to send messages on your behalf
We do NOT access your personal Instagram messages, post on your feed, or access your followers' private information.
4. Data Security
We implement industry-standard security measures including:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure authentication and access controls
- Regular security audits and monitoring
- Limited employee access to personal data
5. Data Sharing
We do not sell your personal data. We may share information with:
- Service Providers: Companies that help us operate (hosting, analytics, payment processing)
- AI Providers: To process and respond to messages (data is not stored by AI providers)
- Legal Requirements: When required by law or to protect our rights
6. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Export your data in a machine-readable format
- Disconnect: Revoke Instagram access at any time
7. Data Retention
We retain your data for as long as your account is active. Upon account deletion, we will delete your personal data within 30 days, except where retention is required by law or for legitimate business purposes.
8. Cookies and Tracking
We use essential cookies for authentication and session management. We may use analytics tools to understand how users interact with our Service. You can control cookies through your browser settings.
9. Children's Privacy
Our Service is not intended for users under 18. We do not knowingly collect personal information from children.
10. Contact Us
For privacy-related inquiries or to exercise your rights:
Email: privacy@theperfectsetter.com
Data Protection Officer: dpo@theperfectsetter.com